Frequently Asked Questions
Find answers to your frequently asked questions about GENKIBIKE products, services, and franchisees.
Q: How far can the motorcycle travel after the battery is swapped?
A: Driving range depends on the vehicle model and battery configuration:
• Single-battery model (GENKI Classic): 50-75 km range on a full charge.
• Dual-battery model (GENKI GT): 100-160 km range on a full charge.
Please note that actual driving time and mileage will vary depending on individual driving speed, road conditions, and load.
Q: How far can you travel if you drive at a speed of 80-100 km/h?
A: The higher the speed, the greater the power consumption. If you drive continuously at a high speed of 80-100 km/h, the estimated range is about 100 km.
Q: Can a GENKIBIKE climb hills, carry heavy loads, or travel long distances continuously?
A: Our vehicles have superior performance, capable of climbing 18-degree slopes and carrying heavy loads while maintaining continuous driving speed.
Q: What should I do if I need to travel long distances (across cities/regions)?
A: Currently, long-distance travel primarily relies on charging to extend battery life. Please plan your trip and find suitable charging locations along the way.
Note: All currency and region information (e.g., Thai Baht, Bangkok) on this page is for reference only. Actual prices, service areas, and repair locations are subject to official GENKIBIKE announcements or authorized dealer information in your area.
Q: What is the monthly rental fee or subscription fee for battery swapping service?
A: Battery swapping service is offered on a monthly subscription basis, with costs varying depending on the vehicle model (please refer to your local dealer for pricing):
• Single-battery model (GENKI Classic): Approximately 2,000 THB/month (for reference only, please use your local currency).
• Dual-battery model (GENKI GT): Approximately 2,800 THB/month (for reference only, please use your local currency).
• Total cost: This cost is expected to save approximately 30% compared to using gasoline.
Q: Can I pay in installments with 0% down payment? How much down payment do I need?
A: We offer flexible purchase options, including 0% down payment (no down payment required). Please consult your local dealer for detailed installment payment plans.
Q: How much does the battery cost?
A: Please contact our online customer service.
Q: What is the warranty period for a motorcycle?
A: Each component of the vehicle has a specific warranty. For example, the motor is covered by a 2-year or 30,000-kilometer warranty (whichever comes first).
Q: What is the warranty period for the battery?
A: The battery is covered by a 2-year or 20,000-kilometer warranty (whichever comes first).
Q: Where is the repair center located? Are the parts expensive?
A: We are continuously expanding our service center network. For example, we currently have 5 service centers in Bangkok. We promise that parts are reasonably priced and not overly expensive.
Q: If the battery is damaged, can it be repaired? Where can I get it repaired?
A: Batteries can be repaired, but battery repair requires a high level of expertise. Please contact your local service center; they will guide you through taking the battery to a professional repair shop.
Q: How long does it take to replace the battery?
A: The process of scanning and replacing batteries through our battery swapping stations is very quick, taking only 30-40 seconds.
Q: If customers buy a new car and choose to use the battery swapping service, they are worried that they will receive an old battery.
A: With GENKIBIKE’s battery swapping network, customers don’t need to worry about battery aging. Our system continuously checks and ensures that the health of all batteries in the network meets standards. Users will receive batteries whose health has passed standard testing each time they swap batteries.
Q: How are the motorcycle's waterproof and safety systems? Can it be used in rain or flooding?
A: The GENKIBIKE battery is IP7 waterproof, and the storage space under the seat is also waterproof. The vehicle can travel in water up to 30 centimeters deep.
Q: How many hours does it take to fully charge a battery at home?
A: It takes about 4 hours to fully charge the battery using a home charger.
Q: What should I do if the battery swapping station is damaged or experiences a power outage?
A: You can find other nearby battery swap stations through our app. The app will display the status, distance, and navigation of available battery swap stations in real time, ensuring you can always find available battery swap services.
Q: How many battery swapping stations are there in major cities, and how many vehicles can each station support for battery swapping per day?
A: We are actively expanding our battery swapping network. For example, in Bangkok, we plan to install at least 100 swapping stations. The capacity of each station is as follows:
• Dual-battery vehicles: Approximately 25 vehicles/day.
• Single-battery vehicles: Approximately 40 vehicles/day. Our system monitors the usage of swapping stations and increases the number of stations as needed.
Q: What is the battery degradation rate? How long does it take for the battery to degrade to the point where it needs to be replaced?
A:
• Degradation Rate: The degradation rate of this battery model is expected to be no more than 20% within 2 years.
• Replacement Criteria: Generally, if the battery health degrades by more than 50%, a new battery may be required.
Q: What are the requirements to become a distributor?
A: As the electric motorcycle market is still in its early stages, we haven’t yet established strict dealer evaluation standards. If you are interested in the GENKIBIKE brand and products, please feel free to contact us to discuss becoming a dealer.
Q: What benefits will partners receive from accepting hosting services at swap stations?
A: Partners who accept the hosting of battery swapping stations will receive site rental fees and commissions for referring new users.
What kind of franchise support does GENKIBIKE offer?
GENKIBIKE offers comprehensive franchise support, including brand and marketing support, operational and training support, supply chain and logistics support, and technical and after-sales support. We are committed to helping our partners quickly establish and expand their businesses.
Still have questions?
If you cannot find the answer, please feel free to contact our customer service team. Our professionals will be happy to assist you.